Two weeks in the past we gained the horrible news that our 12 yr previous grandson had been strike by a truck and killed. We necessary to get from PA to CA as promptly as you can. It had been Thankagiving 7 days, the worst 7 days from the yr to journey by way of Hotwire, we were being in a position to get reservations the subsequent early morning on American, not the airline on which we typically travel.
Regardless of what transpired on this occasion, we hope you may continue on to pick American Airlines to your journey requires. We will work hard to make sure that you receive the service you expect and are worthy of.
scheduling reference MKFCFC I'm addressing this letter to you personally to express my dissatisfaction about your services with regards to the flights referred to higher than.
– Totally adjust your administration composition with individuals who ‘basically treatment’ regarding your Key goal.
My grievance is, on March 8th. My luggage was delayed from Chicago, my spot was Dane County Airport Madison Wi. When it experienced arrived, it had been shipped. On the other hand, the baggage had been ruined and taped up. I called in the criticism at once. I had been givin various cellphone quantities along with the firt a person was merely a recording to go away my cell phone and anyone would get again to me.
So roughly twelve midday on June twenty five, 2016, I attempted to check in for flight #3325 with American Airways Boarding from VA at 2:33pm. Once i very first approached the counter the Supervisor ( shown on his tag) D. Halem (SP) mentioned that I'd personally initial have to examine in on the pc. I spelled out that I was army. Then he stated which i must put my on bags about the rollers (driving the counter). He continued to check me in, on the other hand, later on following issuing me a ticket he mentioned all over again that I would need to come at the rear of the counter and place my baggage on the roller, simply because his back again was negative.
I desired to have a instant to contact out the excellent consumer service Connie Sanders within your Dallas Business gave my wife and I in an exceedingly stress filled predicament. Connie went higher than and further than to make sure we were being looked after and her volume of awareness to restoring our hassle loaded day was extraordinary, she solitary handedly restored my faith within your Firm and he or browse around these guys she justifies congratulations with the get the job done that she does.
On April fifteenth, 2013 I acquired a sign in the mail from you and was really unhappy when I opened the envelope to begin to see the Examine created out was around one/4th the amount I'd initially submitted for reimbursement.
I went to my resort and put in the subsequent 4 hours on the telephone with AA in an make an effort to have the bag sent to LGA initial thing each morning, where by I could well be waiting around.
my grand mother have a flight from Ecuador 2/18/sixteen (end in Miami)in route to Ny,when she was ready to have her baggage what a surprise she obtained!!her baggage was broken and any person within steal some very good that was within,also the zipper was violated(broken)she dropped in merchandise that she convey it to my loved ones Along with the Value about $350 when she knowledgeable what happens in AA counter in JFK NY they available to replaced her brand-new luggage using an employed and old 1 that looks like they get from the rubbish!!.also they said that to repair service usually takes about four weeks!
I'm 1,000,000 member and always take pleasure in touring on AA,but U.S. Air is not any great. The personnel may be very impolite
The entire opposite is your employee Liibide (sorry I didn’t receive the spelling of his title). I be reluctant to simply call him a Consumer Service Rep. He did help me with some issues I had on my outgoing flight but fundamentally was of no help whatsoever with my return flight.
I really like AA but make sure you make sure they make sure things such as the enjoyment as well as other issues are totally checked…..specifically for the lengthy haul.
I have a ask for reference selection 14716375252 from the journey taken previous Nov. I wish to know the companies reaction.